Reagan Yarema

Reagan Yarema

Senior Technical Customer Success Manager @ Material Security

About Reagan Yarema

Reagan Yarema is a Senior Technical Customer Success Manager currently employed at Material Security. With extensive experience in customer success roles across various companies, he advocates for customer-oriented decision-making and has a strong track record in driving renewal and expansion performance.

Current Role at Material Security

Reagan Yarema serves as a Senior Technical Customer Success Manager at Material Security, a position held since 2024. In this role, Yarema focuses on ensuring customer satisfaction and success through technical support and guidance. The responsibilities include addressing customer needs, facilitating product adoption, and driving customer engagement to enhance overall experience.

Previous Experience in Customer Success

Prior to joining Material Security, Yarema held several key positions in customer success management. From 2021 to 2024, Yarema worked at Tellius as a Customer Success Manager, where contributions included significant involvement in customer engagement and retention strategies. Before that, Yarema was a Senior Customer Success Manager at Mattersight Corporation from 2015 to 2017 and later served as the Director of Customer Success at the same company from 2017 to 2019.

Educational Background

Reagan Yarema earned an MBA in Entrepreneurship and Marketing from HEC Montréal, completing the program from 2011 to 2012. Earlier, Yarema obtained a Bachelor of Science in Information Systems and Management Science from The University of Texas at Arlington, where studies took place from 2000 to 2003. This educational foundation supports a career focused on customer success and analytics.

Advocacy for Customer-Centric Strategies

Yarema advocates for customer-oriented decision-making, emphasizing the importance of considering customer impact in all business decisions. This approach has been instrumental in driving strong renewal and expansion performance throughout Yarema's career. Additionally, Yarema has facilitated multiple client engagements at public events, including Gartner, representing the product and company effectively.

Contributions to Industry Recognition

At Tellius, Yarema contributed to 60% of all Gartner Peer Reviews, which played a significant role in the company's recognition as a Strong Performer in the Gartner Peer Review Voice of the Customer Report for Analytics and BI Platforms. This involvement highlights Yarema's impact on enhancing the company's reputation within the analytics and business intelligence sector.

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