Danielle Willkomm
About Danielle Willkomm
Danielle Willkomm is a Customer Service Representative at Materion Corporation, where she has worked since 2020. She has a diverse background in customer service and sales, with previous roles at companies such as Generac Power Systems and ActivEngage, Inc.
Work at Materion Corporation
Danielle Willkomm has been employed at Materion Corporation as a Customer Service Representative since 2020. In this role, she collaborates with various departments to secure inventory and ensure prompt delivery for clients. Her contributions to the company have been significant, including an increase in sales volume by $32 million in 2020 through effective customer service and collaboration.
Previous Experience in Customer Service
Prior to her current role, Danielle Willkomm worked at Generac Power Systems in various capacities from 2017 to 2020. She served as a Customer Support - Order Management representative and briefly as a Retail Account Coordinator. Additionally, she worked at Independent Paperboard Marketing as a Customer Sales Representative from 2015 to 2017. Her experience in customer service has equipped her with skills in order management and client relations.
Education and Expertise
Danielle Willkomm earned her Bachelor's Degree in Business Administration with a focus on Marketing from the University of Wisconsin-Whitewater, completing her studies from 2008 to 2012. This educational background has provided her with a solid foundation in business principles and marketing strategies, which she applies in her professional roles.
Career Development and Internships
Danielle's career began with an internship at Town & Country Bank, where she worked as a Marketing Intern/Relationship Specialist from 2012 to 2013. She also gained experience at ActivEngage, Inc., where she held roles as a Performance Coach and Virtual Sales Assistant between 2014 and 2015. These early positions contributed to her development in customer service and marketing.
Technical Skills and Achievements
Danielle Willkomm has demonstrated proficiency in various technical systems throughout her career. She achieved a 97% accuracy rate in order entry within the SAP system and utilizes Lotus Notes CRM to maintain proper billing and shipping instructions. These skills enhance her effectiveness in customer service and order management.