Alexander Perfahl
About Alexander Perfahl
Alexander Perfahl is a Senior Account Manager at Materna Information & Communications SE, with a career spanning over three decades in IT service management and account management across various companies in Europe.
Work at Materna
Alexander Perfahl has been serving as a Senior Account Manager at Materna Information & Communications SE since 2017. In this role, he focuses on providing comprehensive IT solutions that encompass IT architecture, process, and organizational consulting. He leverages modern analytics tools and chatbots to contribute to the development of smart service desks. His work involves collaborating with various technologies from partners such as BMC, IBM, Micro Focus, Microsoft, Nexthink, and ServiceNow to create tailored solutions for clients.
Previous Experience
Before joining Materna, Alexander Perfahl held several significant positions in the IT industry. He worked at Visual Numerics International GmbH as Country Manager for the D/A/CH region from 2005 to 2009. Following that, he served as Director of European Operations at T-Platforms from 2010 to 2016 in the Hannover Area, Germany. His earlier roles included Account Manager at INFO AG from 1998 to 2005, Account Manager at Pan Dacom Networking AG from 1993 to 1998, and Key Account Manager at Inmac from 1988 to 1992.
Education and Expertise
Alexander Perfahl studied at Gymnasiale Oberstufenschule Wetzlar, where he achieved the Allgemeine Hochschulreife. He possesses expertise in integrating artificial intelligence (AI) and robotic process automation (RPA) into IT Service Management. His focus is on enhancing service desk operations through modernization and automation, aiming to reduce manual work and improve efficiency.
Contributions to IT Service Management
In his professional career, Alexander Perfahl has contributed to the modernization of service management solutions. He emphasizes the use of automation and smart technologies to streamline processes. His work includes leveraging modern analytics tools and chatbots to develop smart service desks, which enhance the overall efficiency of IT service operations.