Ben Brownell
About Ben Brownell
Ben Brownell is an On Site IT Engineer and Desktop Support Specialist currently employed at Matrix Integration in Princeton, Indiana. He has a background in Information Technology from State College of Florida-Manatee-Sarasota and previously worked as an Operations Support agent at Jackson Hewitt Tax Service Inc. for five years.
Work at Matrix Integration
Ben Brownell has been employed at Matrix Integration since 2018. In his role as an On Site IT Engineer and Desktop Support Specialist, he provides technical support and solutions to clients. His responsibilities include troubleshooting hardware and software issues, ensuring system functionality, and maintaining IT infrastructure. His tenure at Matrix Integration spans over six years, during which he has contributed to various projects and initiatives aimed at enhancing client satisfaction and operational efficiency.
Previous Experience at Jackson Hewitt Tax Service Inc.
Before joining Matrix Integration, Ben Brownell worked at Jackson Hewitt Tax Service Inc. from 2013 to 2018. He served as an Operations Support agent tier 2 in the Sarasota, Florida area. In this position, he was responsible for providing technical assistance and support to both employees and clients. His experience at Jackson Hewitt equipped him with valuable skills in customer service and IT support, which he has carried into his current role.
Education and Expertise
Ben Brownell studied at the State College of Florida-Manatee-Sarasota from 2006 to 2008, where he achieved a degree in Information Technology. He furthered his education at Manatee Community College. His academic background provides him with a solid foundation in IT principles and practices, which he applies in his professional roles. His expertise encompasses desktop support, troubleshooting, and IT infrastructure management.
Background
Ben Brownell has a background in information technology and customer support. His career began with education in IT, followed by practical experience in various support roles. His work history includes significant time spent in the tax service industry, where he developed skills in operations support. This diverse experience has shaped his approach to IT engineering and desktop support.