Adam Mathews
About Adam Mathews
Adam Mathews serves as the Manager of Customer Support at MatrixCare, where he has worked since 2017. He has a diverse background in IT and customer service, with previous roles at various companies including The Counseling Center and gMed.
Work at MatrixCare
Adam Mathews has been serving as the Manager of Customer Support at MatrixCare since 2017. In this role, he oversees support for ReferralConnect and MatrixCare Marketing platforms, which are essential for managing referral and lead opportunities in Home Health, Hospice, Skilled Nursing, and Senior Living communities. He acts as an escalation contact for internal stakeholders, including Product Management, Development, Quality Assurance, and Hosting. His responsibilities include troubleshooting integration and software-related issues by writing and executing SQL statements. Additionally, he focuses on helping team members enhance their technical and customer service skills.
Previous Work Experience
Before joining MatrixCare, Adam Mathews held various positions in the technology and support sectors. He worked as an Information Technology Specialist at The Counseling Center from 2017 to 2018. Prior to that, he was a Helpdesk Administrator at Parkson Corporation for three months in 2012. Adam also served as a Business Analyst and Client Services Specialist at gMed from 2012 to 2014. His early career included a Desktop Support Internship at Picis in 2008 and a role as an Information Solutions Desktop Technician at Raytheon in 2006.
Education and Expertise
Adam Mathews earned a Bachelor of Science degree in Management Information Systems and Accounting from Northeastern University, where he studied from 2004 to 2009. His educational background provides a strong foundation for his roles in customer support and technology. He has developed expertise in troubleshooting software issues and enhancing customer service skills within his team.
Technical Skills
Adam Mathews possesses a range of technical skills relevant to his role in customer support. He is proficient in writing and executing SQL statements, which he uses to address integration and software-related issues. His experience across various technology roles has equipped him with the ability to oversee complex support systems and assist team members in developing their technical capabilities.