Dennis Huebner
About Dennis Huebner
Dennis Huebner serves as the Head of Customer Experience at MatrixCare, a position he has held since 2023. He has over two decades of experience in customer support and software implementation, primarily within the healthcare information technology sector.
Current Role at MatrixCare
Dennis Huebner serves as the Head of Customer Experience at MatrixCare, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and engagement through strategic initiatives and effective communication. His extensive experience in customer success and support services informs his approach to improving the overall customer experience within the organization.
Previous Experience at MatrixCare
Huebner has a long history with MatrixCare, having held multiple positions since 1998. He worked as a Technical Support Representative for one year, followed by seven years as a Client Services Manager. He then progressed to Director of Client Services from 2006 to 2014, and later served as Senior Product Manager for Financial Applications until 2018. Most recently, he was the VP of Customer Success from 2018 to 2023 before assuming his current role.
Education and Certifications
Dennis Huebner earned a Bachelor of Science (B.S.) degree in Management Information Systems from Maryville University of Saint Louis. He is also PMP certified, demonstrating his proficiency in project management and his commitment to maintaining high standards in his professional practice.
Background in Healthcare Information Technology
Huebner has a strong background in Healthcare Information Technology (HIT), which supports his current responsibilities in customer experience. His knowledge in this field enhances his ability to address the specific needs of customers in the healthcare sector, ensuring that their experiences with MatrixCare's products and services are positive and effective.
Experience in Software Implementation and Support
With extensive experience in software implementation and support services, Dennis Huebner plays a crucial role in enhancing customer experience in the SaaS industry. His background equips him with the skills necessary to manage customer expectations and deliver effective solutions, contributing to overall customer satisfaction and loyalty.