Jain Tremmel
About Jain Tremmel
Jain Tremmel is a Customer Success Manager at MatrixCare, formerly Brightree, with eight years of experience in remote customer success roles. She has a background in nursing and health care informatics, having worked in various clinical and administrative positions since 2009.
Work at MatrixCare
Jain Tremmel has served as a Customer Success Manager at MatrixCare, formerly known as Brightree, since 2016. In this role, Tremmel has been instrumental in providing customer feedback to developers, which aids in identifying potential new features and products. Tremmel also participates in Sprint Reviews and contributes to the T3/Development queue scoring, focusing on enhancing product features and improving customer experience. With over eight years of experience in this position, Tremmel has developed a strong understanding of customer needs and the healthcare technology landscape.
Previous Experience in Healthcare
Before joining MatrixCare, Jain Tremmel worked at Genesis HealthCare as an RN/Systems Administrator from 2012 to 2016. In this role, Tremmel utilized clinical knowledge and technical skills to support healthcare operations. Prior to that, Tremmel was a Staff RN at St. Luke's Regional Medical Center from 2009 to 2011. These positions provided Tremmel with a solid foundation in nursing and healthcare systems, contributing to expertise in clinical informatics.
Education and Expertise
Jain Tremmel holds a Master of Science in Nursing/Health Care Informatics from Grand Canyon University, which was completed between 2011 and 2013. Tremmel also earned an Associate Degree in Nursing Science from the University of Alaska Anchorage from 1980 to 1982. Additionally, Tremmel achieved a Bachelor of Science in Nursing (BSN) from the same institution. This educational background supports Tremmel's extensive experience in clinical informatics, particularly with systems such as Cerner Power Chart and Homecare Homebase.
Project Management and Implementation
In the role of Customer Success Manager, Jain Tremmel has served as a key project manager for the implementation of Electronic Health Record (EHR) systems in over 13 hospice and 5 home health agencies across the Western United States. This experience highlights Tremmel's ability to manage complex projects and collaborate with various stakeholders to ensure successful system deployments.
Training and Support Contributions
Jain Tremmel provides new hire nursing instruction and offers house-wide support for the Cerner Power Chart clinical application. This role involves training staff on the use of clinical systems, ensuring that new employees are equipped with the necessary skills to utilize technology effectively in their nursing practice.