Jeannette Mc Donald
About Jeannette Mc Donald
Jeannette McDonald is a Senior Customer Success Manager at MatrixCare, where she has worked since 2019. With a background in customer success and account management across various organizations, she specializes in long-term care electronic medical records and process improvement.
Work at MatrixCare
Jeannette Mc Donald currently serves as a Senior Customer Success Manager at MatrixCare, a position she has held since 2019. In this role, she focuses on process improvement and change management, aiming to ensure a successful return on investment for skilled nursing facilities. Prior to her current role, she worked as a Senior Account Manager at MatrixCare from 2017 to 2019, where she contributed to customer relations in the Eastern Seaboard region.
Previous Experience in Customer Success
Before her tenure at MatrixCare, Jeannette Mc Donald worked at eHealth Solutions as a Customer Success Manager from 2010 to 2017. In this role, she was responsible for enhancing customer satisfaction and ensuring the effective use of services. Additionally, she served as a Training Specialist at eHealth Solutions from 2007 to 2010, where she focused on educating clients in the Northeast Region.
Experience at DTCC
Jeannette Mc Donald spent eight years at The Depository Trust and Clearing Corporation (DTCC) from 1999 to 2007. During her time there, she held the position of Relationship Manager/Product Developer, where she developed and maintained relationships with clients, contributing to the organization's service offerings.
Education and Expertise
Jeannette Mc Donald holds a Bachelor of Science (B.S.) in Criminal Justice/Police Science from John Jay College (CUNY), which she completed from 1987 to 1992. In 2014, she furthered her education by studying Cannabis business training at the Cannabis Career Institute for 11 months. She possesses expertise in long-term care electronic medical records, impacting skilled nursing facilities across multiple states.
Skills and Leadership
Jeannette Mc Donald is recognized for her strong communication skills, which contribute to high customer satisfaction and effective team building. She is known for being a motivational leader, ensuring continuous delivery of top-quality services to customers. Her diverse skill set also includes experience as a voice-over talent and on-air talent, complementing her customer success expertise.