Jeremy Paul
About Jeremy Paul
Jeremy Paul is a Software Support Specialist at MatrixCare, where he has worked since 2017. He has a diverse background in customer support and technical roles across various companies in Florida.
Work at MatrixCare
Jeremy Paul has been employed at MatrixCare as a Software Support Specialist since 2017. In this role, he is part of the MealTracker Support Team, where he utilizes his skills in remote monitoring and management software to assist clients effectively. His responsibilities include identifying and resolving technical issues remotely, ensuring a seamless computing experience for users. His tenure at MatrixCare has contributed to his expertise in providing technical support and building client relationships.
Previous Employment History
Before joining MatrixCare, Jeremy Paul held several positions in the technology and service sectors. He worked at Sherwin-Williams Paints as a Hub Driver from 2011 to 2013. He then transitioned to Ordyx, where he served as Installation Lead, Level 2 from 2013 to 2016, and previously as Technical/Customer Support, Level 1 for 7 months in 2013. Following his time at Ordyx, he worked at Vertafore as a Customer Support Specialist, Level 1 from 2016 to 2017. Additionally, he was the Head of Security at Respectable Street Cafe from 2011 to 2013.
Education and Expertise
Jeremy Paul studied at Palm Beach Community College, where he earned an Associate's degree in English Language and Literature from 2007 to 2010. He furthered his education at Florida Atlantic University, achieving a Bachelor of Arts in Liberal Arts and Sciences, General Studies and Humanities. His educational background supports his ability to communicate complex technical concepts to non-technical clients, enhancing his effectiveness in support roles.
Technical Skills and Competencies
Jeremy Paul possesses strong technical skills, particularly in remote problem identification and resolution. He has expertise in utilizing remote monitoring and management software to address client requests efficiently. His ability to communicate highly technical concepts to non-technical clientele is a key aspect of his role as a Software Support Specialist. Additionally, he has demonstrated a strong capacity to establish credibility and build relationships with clients, which is essential in the support industry.