Juan Carlos Hernandez
About Juan Carlos Hernandez
Juan Carlos Hernandez serves as the Director of Customer Success at MatrixCare, a position he has held since 2021. With a background in IT services and management, he has over a decade of experience in various roles within the technology sector.
Work at MatrixCare
Juan Carlos Hernandez has held multiple positions at MatrixCare, demonstrating a progressive career within the organization. He currently serves as the Director of Customer Success, a role he has occupied since 2021. Prior to this, he worked as the Program Director from 2018 to 2021, contributing to various initiatives aimed at enhancing customer satisfaction and operational efficiency. His earlier role at MatrixCare was as Director of IT Client Solutions from 2016 to 2018, where he focused on improving IT services for clients.
Previous Experience in IT Services
Before his tenure at MatrixCare, Juan Carlos Hernandez worked at AOD Software - Answers On Demand. He served as the Director of IT Services and Chief Security Officer from 2012 to 2016, overseeing IT operations and security protocols. His career at AOD Software began as an IT Manager, a position he held from 2003 to 2012, where he managed IT projects and team operations in the Miami/Fort Lauderdale area.
Education and Expertise
Juan Carlos Hernandez holds a Master of Business Administration (MBA) from Florida Atlantic University, which he completed from 2019 to 2023. He also earned a Bachelor's degree in Management Information Systems from Indiana State University, studying there from 1999 to 2002. His educational background equips him with a solid foundation in business management and information technology.
Career Timeline
Juan Carlos Hernandez's career spans over two decades in the IT and customer success sectors. He began his career at AOD Software in 2003 and transitioned to various roles within the same company until 2016. He then joined MatrixCare, where he has continued to advance his career. His experience encompasses roles in IT management, program direction, and customer success.