Kalvin Thompson
About Kalvin Thompson
Kalvin Thompson is a Technical Support Analyst at MatrixCare, where he has worked since 2018. With a background in technical roles and a strong passion for computers and networking, he has over 20 years of experience in various positions, including roles at NuCO2 and the United States Marine Corps.
Work at MatrixCare
Kalvin Thompson has been employed at MatrixCare as a Technical Support Analyst since 2018. In this role, he provides technical assistance and support to users, ensuring that their software and systems function effectively. His responsibilities include troubleshooting issues, guiding users through problem-solving processes, and collaborating with team members to enhance service delivery. His commitment to resolving problems is evident in his approach to customer support.
Previous Experience at NuCO2
Before joining MatrixCare, Kalvin Thompson worked at NuCO2 from 2004 to 2011. He held various positions, including Flex Technician, Driver, Install/Service Technician, and Supervisor. His tenure at NuCO2 spanned seven years in St. Paul, MN, where he gained valuable experience in technical service and support. This diverse background contributed to his technical skills and problem-solving abilities.
Background in Transportation
Kalvin Thompson has a background in transportation, having worked as a school bus driver and transit bus driver at First Student from 2001 to 2004. His experience in this field took place in Oakdale and Golden Valley, MN, over a three-year period. This role required strong communication skills and the ability to manage various logistical challenges.
Military Service
Kalvin Thompson served in the United States Marine Corps from 1990 to 1994. During his four years of service, he worked as a Warehouse/Company Clerk in locations such as Okinawa, Japan, and Camp Pendleton, CA. This experience provided him with a foundation in organization and logistics, which are essential skills in his subsequent career.
Education and Expertise
Kalvin Thompson studied at Coon Rapids High School from 1986 to 1989. He later attended Academy College, where he focused on Network and System Administration, earning an Associate's degree from 2011 to 2013. His education has equipped him with the technical knowledge necessary for his roles in technical support and system administration.