Lindsay Ozon
About Lindsay Ozon
Lindsay Ozon serves as the Director of Customer Success at MatrixCare since 2021, bringing extensive experience from previous roles at ResMed and Xerox Canada. She holds a Bachelor of Arts in Psychology from St. Francis Xavier University.
Current Role at MatrixCare
Lindsay Ozon serves as the Director of Customer Success at MatrixCare, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of services. Her experience in customer success management is integral to her current responsibilities, allowing her to effectively address client needs and foster long-term relationships.
Previous Experience at ResMed
Prior to her role at MatrixCare, Lindsay Ozon worked at ResMed for six years in various capacities. She began as an Implementation Specialist in 2013, where she worked for nine months, and then transitioned to Implementation Manager from 2013 to 2015. Following that, she served as Global Customer Success Manager from 2015 to 2018, and later as Program Manager from 2018 to 2021. Her tenure at ResMed provided her with extensive experience in customer success and program management.
Early Career at Xerox Canada
Lindsay Ozon began her career as a Sales Executive at Xerox Canada, where she worked from 2011 to 2013. This two-year role in Halifax, Canada Area, allowed her to develop skills in sales and customer engagement, which have been beneficial in her subsequent positions in customer success.
Education and Academic Background
Lindsay Ozon earned her Bachelor of Arts degree in Psychology from St. Francis Xavier University, completing her studies from 2006 to 2010. This educational background has contributed to her understanding of customer behavior and relationship management in her professional roles.
Initial Work Experience
Before her significant roles in customer success, Lindsay Ozon worked as an Administrative Assistant in a contract position at SolutionInc for two months in 2010. This early experience provided her with foundational skills in administration and office management.