Mary Kristen Giles
About Mary Kristen Giles
Mary Kristen Giles is a Senior Customer Success Manager at MatrixCare, where she has worked since 2016. She has held various roles in the senior living industry, including positions at Capital Senior Living and The Forum at Park Lane.
Work at MatrixCare
Mary Kristen Giles has been employed at MatrixCare since 2016. She initially served as an Account Manager for eight years, contributing to client relations and account management. In 2020, she transitioned to the role of Customer Success Manager, where she focused on enhancing customer satisfaction and ensuring successful product implementation. In 2022, she advanced to the position of Senior Customer Success Manager, where she continues to oversee customer success initiatives and strategies in Frisco, TX.
Previous Experience in Senior Living
Before joining MatrixCare, Mary Kristen Giles held several significant roles in the senior living sector. She worked as the Community Marketing Director at Capital Senior Living for ten months in McKinney, TX, from 2012 to 2013. Following this, she served as the Director of Sales and Marketing at The Forum at Park Lane, a position she held for three years from 2013 to 2016 in the Dallas/Fort Worth Area. Additionally, she was a Sales Manager at Assisted Living Concepts for one year in Rowlett, TX, from 2011 to 2012.
Education and Expertise
Mary Kristen Giles earned her Bachelor of Arts degree in Communication and Media Studies from Florida Atlantic University. Her studies took place from 2002 to 2006. This educational background has equipped her with skills in communication, marketing, and customer relations, which she has applied throughout her career in the senior living and customer success industries.