Paul Shrewsbury
About Paul Shrewsbury
Paul Shrewsbury is a Senior Customer Experience Program Manager at MatrixCare, where he has worked in various roles since 2010. He has a background in project management and customer support, with a focus on improving processes and team efficiencies.
Work at MatrixCare
Paul Shrewsbury has held multiple roles at MatrixCare, demonstrating a progressive career trajectory. He began as a Clinical Software Support Analyst in 2010, advancing to Clinical Software Support Analyst Tier 2 in 2012. He served as Team Lead for Clinical Support from 2012 to 2013, followed by a brief tenure as Senior Project Manager in 2018. He then took on the role of Project Manager Team Lead from 2018 to 2021. Currently, he is the Senior Customer Experience Program Manager, a position he has held since 2021. His work at MatrixCare has focused on improving customer experience and implementing effective project management strategies.
Education and Expertise
Paul Shrewsbury earned a Bachelor's degree from St. Olaf College, where he studied English with a concentration in Management Studies from 2006 to 2010. His educational background has equipped him with strong communication and management skills, which he applies in his professional roles. He has expertise in Agile and Scrum methodologies, Lean Thinking, and Continuous Integration and Continuous Delivery, which he utilizes to optimize project outcomes and enhance team efficiency.
Background
Before his current role, Paul Shrewsbury worked at RedBrick Health as a Solutions Consultant from 2017 to 2018. He also served as a Scrum Master at ThreeBridge Solutions from 2016 to 2017. His diverse experience across different organizations has contributed to his understanding of customer experience and project management. His career at MatrixCare spans over a decade, showcasing his commitment to the organization and its mission.
Achievements
Throughout his career, Paul Shrewsbury has pioneered cross-functional teams that improved internal processes by 75%. He has successfully implemented Agile and Scrum practices, leading to a reduction in client implementation costs by over 30%. His strategic leadership has increased team efficiencies by 300%, demonstrating his ability to drive significant improvements in project management and team performance.