Sara Shattuck
About Sara Shattuck
Sara Shattuck is a Customer Success Manager and Team Lead at MatrixCare in Bedford, New Hampshire, where she has worked since 2019. She has a background in software analysis and technical support, and she has contributed to improving customer onboarding efficiency and mentoring junior team members.
Work at MatrixCare
Sara Shattuck has been serving as the Customer Success Manager - Team Lead at MatrixCare since 2019. In this role, she has focused on enhancing customer onboarding processes, achieving a 20% improvement in efficiency. Prior to her current position, she worked as a Software Analyst at MatrixCare from 2016 to 2018. In addition to her managerial responsibilities, she also works as an Account Manager since 2018, contributing to customer relationship management. Sara is actively involved in mentoring junior team members, particularly in SQL and technical support skills.
Education and Expertise
Sara Shattuck studied at Nashua Community College and also attended LNA Health Careers, where she achieved her Licensed Nursing Assistant (LNA) certification. Her expertise includes integrating Salesforce with various software solutions to enhance customer relationship management. This technical knowledge supports her work in customer success and software analysis.
Background
Before joining MatrixCare, Sara worked at North Atlantic Medical Services as a Technical Support professional from 2013 to 2016. This role provided her with foundational skills in technical support, which she has since applied in her positions at MatrixCare. Her career trajectory reflects a consistent focus on customer success and technical proficiency within the healthcare technology sector.
Achievements
Sara Shattuck has contributed to the development of a procedure that improved customer onboarding efficiency by 20% at MatrixCare. She has also participated in a panel discussion at a healthcare technology conference, discussing the future of medical software solutions. Additionally, she contributed to a white paper on best practices for customer success in the medical software industry, showcasing her commitment to advancing knowledge in her field.