Slade Bailey
About Slade Bailey
Slade Bailey is a Customer Success Manager at MatrixCare, where he employs a consultative approach to enhance revenue and maintain high renewal rates. He has a background in sociology from Georgia State University and has held various roles in the healthcare sector, including positions at MEDITECH, Sacred Journey Hospice, Senior Lifestyle Corporation, and Longleaf Hospice.
Work at MatrixCare
Slade Bailey has been serving as a Customer Success Manager at MatrixCare since 2018. In this role, he utilizes a consultative approach to enhance customer relationships and generate additional revenue while ensuring high renewal rates. He conducts regular customer meetings in group settings to discuss new initiatives and software functionalities. His responsibilities include assisting customers in optimizing home health and hospice software solutions, which contributes to the overall success of the organization.
Previous Experience in Healthcare
Before joining MatrixCare, Slade Bailey held several positions in the healthcare sector. He worked as an Implementation Project Coordinator at MEDITECH from 2006 to 2009, focusing on project management in the Greater Atlanta Area. He also served as Director of Sales and Marketing at Senior Lifestyle Corporation from 2011 to 2013, and as Team Support Coordinator at Longleaf Hospice from 2013 to 2017. Additionally, he was a Team Coordinator at Sacred Journey Hospice for eight months in 2017-2018.
Education and Expertise
Slade Bailey earned a Bachelor of Arts (B.A.) degree in Sociology from Georgia State University. His educational background supports his expertise in understanding customer needs and behaviors, which he applies in his current role as a Customer Success Manager. He is skilled in using data-backed decision-making to address the emerging needs of Enterprise customers.
Customer Engagement Strategies
In his role, Slade Bailey employs proven strategies to maintain an active pulse on the needs of Enterprise customers. He works closely with the sales and business account management teams to secure new business opportunities and enhance sales to existing customers. His approach focuses on building strong customer relationships and ensuring their success with the software solutions provided.