John Jay Tanlimco
About John Jay Tanlimco
John Jay Tanlimco serves as the Sr. Regional Support Manager for the Americas, APAC, and Oceania at MATRIXX Software, where he has worked since 2017. He has a robust background in technical support and performance engineering, with previous roles at Oracle and Portal Software.
Work at MATRIXX Software
John Jay Tanlimco has served as the Sr. Regional Support Manager for the Americas, APAC, and Oceania regions at MATRIXX Software since 2017. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction across multiple regions. His tenure at MATRIXX Software spans seven years, during which he has contributed to the company's mission of delivering innovative software solutions.
Previous Experience in Technical Support
Prior to his current role, Tanlimco held several positions in technical support and engineering. He worked at Oracle as a Sr. Principal Performance Engineer from 2012 to 2017, where he focused on performance engineering. Before that, he was a Sr. Manager of Technical Support at Oracle from 2006 to 2012 and at Portal Software from 1998 to 2006. His early career included a role as Technical Support at Rational Software from 1997 to 1998.
Education and Expertise
Tanlimco earned a Bachelor of Applied Science in Computer Engineering from The University of British Columbia, completing his studies from 1988 to 1992. His educational background provides a strong foundation for his extensive experience in technical support and performance engineering, particularly in the telecommunications and software industries.
Achievements in Performance Engineering
Throughout his career, Tanlimco has conducted load tests on various platforms, including OVM/Xen, KVM, VMware, and Exalogic. He has established global support centers in the UK, Philippines, and India, enhancing the company's support capabilities. He has also played a significant role in expanding a start-up team from 8 to 128 members globally, demonstrating his leadership and project management skills.
Technical Skills and Contributions
Tanlimco has extensive experience in performance tuning for Billing and Revenue Management (BRM) systems across multiple operating systems, including Linux, Solaris, and HPUX. He has provided capacity planning and hardware sizing assistance to sales teams, consultants, system integrators, and customers, showcasing his technical expertise and ability to address complex performance issues.