Michelle Gan
About Michelle Gan
Michelle Gan is a Technical Account Manager at MATRIXX Software, with extensive experience in the banking and IT sectors. She has held various roles including Development Manager at FIS and Lead Project Manager at Finastra, and is PMP certified.
Current Role at MATRIXX Software
Michelle Gan serves as a Technical Account Manager at MATRIXX Software, a position she has held since 2019. In this role, she is responsible for managing client relationships and ensuring the successful implementation of software solutions. Her expertise in technical account management allows her to bridge the gap between client needs and software capabilities, enhancing customer satisfaction and project outcomes.
Previous Experience in Financial Services
Michelle has extensive experience in the financial services sector. She worked as a Development Manager at FIS from 2012 to 2017, where she managed development teams and projects. Following that, she served as a Lead Project Manager at Finastra for nine months in 2018. Additionally, she was a Program Manager at Fiserv from 2017 to 2018, overseeing program initiatives in Makati, Philippines. Her roles have involved significant project management responsibilities and technical oversight.
Career Background in Technology
Michelle's career in technology began as a Senior Software Engineer at Accenture, where she worked from 2003 to 2010. She later transitioned to project management roles, including her position as Project Manager at A-IT Software Services Pte Ltd from 2010 to 2012. Her diverse background includes managing complex banking system upgrades and implementations, showcasing her ability to lead technical projects effectively.
Education and Professional Qualifications
Michelle holds a Bachelor's degree in Organizational Communication from the University of the Philippines, which she completed from 1998 to 2002. She is also PMP certified since December 2013, with certification number 1679066. Her qualifications include training and human resource development, which complement her technical and managerial skills in the IT and banking sectors.
Project Management Achievements
Throughout her career, Michelle has successfully managed several high-profile projects. Notable achievements include delivering a core banking system factory upgrade project for a top Philippine bank in 2016 and concluding a 21-month core banking modernization project with a major Indonesian bank in 2016. She has also provided support for the implementation of integrated strategies targeting enterprise segments across various Asian markets.