Amy Blais
About Amy Blais
Amy Blais is a Release Manager at Mattermost and the Founder of WordLead, with a background in marketing, customer support, and library collections maintenance.
Current Role at Mattermost
Amy Blais is currently employed as a Release Manager at Mattermost since 2018. In this position, she manages the release of software versions across both desktop and mobile platforms. She ensures timely delivery to thousands of organizations and has led over 30 consecutive monthly releases on time and within budget. Amy conducts remote release retrospective meetings to identify and implement process improvements that enhance the efficiency and reliability of software releases.
Previous Positions at Mattermost
Amy previously held roles at Mattermost, including Associate Release Manager & Customer Support Specialist in 2018 and Associate Marketing Manager in 2017. In her position as Associate Release Manager & Customer Support Specialist, she provided tier 1 support for technical customer issues and collaborated with engineers to resolve these issues effectively. Additionally, she authored blog posts and acted as a community advocate across public forums such as Discourse and GitHub.
Founder of WordLead
Besides her role at Mattermost, Amy Blais is the Founder of WordLead, a position she has held since 2017. While specific details about her responsibilities at WordLead are not provided, her dual roles illustrate her ability to manage multiple projects and her commitment to both her creative and technical pursuits.
Educational Background
Amy Blais has an extensive educational background. She holds a Bachelor of Arts (B.A.) in History and Religious Studies from the University of Waterloo, where she studied from 2012 to 2016. Following this, she pursued and completed a Medical Office Administration program at Loyalist College from 2016 to 2017. Her early education includes studying at St. Benedict Catholic Secondary School from 2008 to 2012.
Early Career Experience
In her early career, Amy Blais gained valuable experience working in library services. She served as a Collections Maintenance Associate at the Dana Porter Library in Waterloo from 2014 to 2016 and as a Collections Maintenance Assistant at the Davis Centre Library in Waterloo in 2013 for 11 months. These roles provided her with foundational skills in organization and meticulous attention to detail.