Hanna Park
About Hanna Park
Hanna Park is a Program Manager at Mattermost with extensive experience in operations, community management, and customer support.
Current Role at Mattermost
Hanna Park is currently serving as a Program Manager at Mattermost since 2023. In this role, she focuses on overseeing various programs that align with the company’s objectives. Her responsibilities include managing project timelines, coordinating with cross-functional teams, and ensuring project deliverables meet quality standards. Her experience in operations and community management within the company positions her well to champion strategic initiatives and drive the company forward.
Professional Experience in Community and Operations Management
Prior to her current role, Hanna Park has held several positions at Mattermost, including Workplace Community Manager from 2021 to 2023 and Operations role from 2016 to 2021. During her tenure as Workplace Community Manager, she played a key role in fostering a collaborative and engaging remote work environment. Her expertise in operational processes and community building has been instrumental in streamlining workflows and enhancing employee satisfaction within the organization.
Experience with Nonprofit Organizations
Hanna Park's professional journey includes a significant stint at the Korean Canadian Cultural Association Of Metropolitan Toronto, where she worked in nonprofit operations for 11 months in 2016. In this role, she contributed to the cultural organization’s operational efficiency and community outreach programs. Her work facilitated the building of stronger community ties and cultural exchange within the metropolitan Toronto area.
Background in Customer Support and Game Management
Hanna Park has a robust background in the video game industry, having worked with Smilegate West and G4BOX INC. At Smilegate West, she held the position of Customer Support and Billing Manager from 2013 to 2015, where she managed customer inquiries and billing processes. Before that, she was a Game Master and Customer Relations Specialist at G4BOX INC. from 2011 to 2013 and a Translator and QA from 2010 to 2011. This experience has equipped her with a deep understanding of customer needs and the dynamic nature of the gaming industry.
Technical Skills and Automation Expertise
Hanna Park leverages her technical skills to automate workflows and generate insights through tools like Typeform, Zapier, and Salesforce. Her proficiency in these platforms allows her to create surveys and reports that provide valuable data on user behavior and satisfaction. This capability not only enhances operational efficiency but also supports data-driven decision-making processes.