Stuart Doherty
About Stuart Doherty
Stuart Doherty is the Customer Success Engineering Manager at Mattermost, with a background in customer success and technology delivery roles across various companies in Canada.
Current Role at Mattermost
Stuart Doherty currently serves as the Customer Success Engineering Manager at Mattermost. He has held this position since 2020 in Kitchener, Ontario, Canada. In this role, he focuses on strategizing technical service solutions to maximize customer value and retention. His approach leverages his strong social and business intuition to develop and maintain effective customer relationships.
Previous Positions at Mattermost
Before becoming the Customer Success Engineering Manager, Stuart Doherty had several other roles at Mattermost. He was a Customer Success Engineer from 2019 to 2020, during which he focused on customer support and product implementation. He also served as a Senior Customer Success Manager from 2018 to 2019, emphasizing customer satisfaction and client engagement. Throughout his time at Mattermost, Stuart has worked in various capacities to ensure customer needs are met effectively.
Other Professional Experience
Stuart Doherty has held several positions in various companies throughout his career. He was a Customer Success & Growth Consultant at Meya.ai in 2018, Senior Manager for Technology Delivery / Partner Management at TD from 2016 to 2018, and VP of Customer Success at Nulogy from 2015 to 2016. Prior to these roles, he was a Sales Engineer at LogiSense Corporation, a Carrier Product Manager at BlackBerry, and a Design Engineer at Avvasi Inc. His extensive experience spans numerous industries, emphasizing customer success and technology delivery.
Educational Background
Stuart Doherty studied Systems Design Engineering at the University of Waterloo, earning a BASc. His education at the University of Waterloo from 1997 to 2002 has provided a solid foundation for his career in engineering and customer success. The specialized training received during his academic tenure has been instrumental in his problem-solving approach and technical service solutions.
Advocacy and Leadership Philosophy
Stuart Doherty advocates for diversity as a key ingredient to product innovation. He actively promotes training, coaching, and mentoring within his teams. Stuart believes in the importance of full transparency and constant communication to build trusting partnerships with stakeholders ranging from end-users to executives. He encourages team members to step outside their comfort zones to acquire novel skills, which fosters multi-angle solutions and cohesive teamwork. His leadership style is customer-centric, emphasizing the need to understand the client's vision in product development.