Arminder Singh
About Arminder Singh
Arminder Singh is the Vice President of Customer Support at Matterport, with over 25 years of international experience in the software industry, specializing in customer service, project management, and product management.
Vice President Of Customer Support at Matterport
Arminder Singh currently serves as the Vice President of Customer Support at Matterport. In this role, he oversees customer support operations, focusing on enhancing user satisfaction and ensuring efficient resolution of customer issues. His responsibilities include managing support teams, developing customer support strategies, and ensuring the delivery of high-quality service.
Previous Roles in Customer Support
Before his current role at Matterport, Arminder Singh gained extensive experience in customer support. He served as Sr. Director, Customer Support at Matterport from 2021 to 2023 in the San Francisco Bay Area. Prior to that, he was the Director, Member Success (Strategy, Technology, and Operations) at Credit Karma from 2018 to 2021. Additionally, he held the position of Senior Director, Customer Support at EMS Software from 2016 to 2018 in Greater Denver Area. His earlier roles included Global Manager - Applications Support and Technical Support Manager, Americas, at Quark Software Inc.
Educational Background in Finance
Arminder Singh studied Finance at Panjab University, where he achieved a Master's degree from 1996 to 1998. His academic background in finance has provided a strong foundation for his career in the software industry, particularly in roles that require an understanding of complex financial and operational aspects of business management.
Extensive Experience in the Software Industry
With over 25 years of international experience in the software industry, Arminder Singh has held various roles including Product Management, Project Management, Technical Support, and Customer Success. His extensive background includes managing large, multi-product support organizations for both B2B and B2C operations, working with Fortune 500 clients, and ensuring software solutions are leveraged effectively. He specializes in Project Management, Customer Service, Team Management, and Product Management.
Skills in Project Management and Customer Service
Arminder Singh is known for his action-oriented approach and capability to independently solve business issues. He is proficient in Project Management, Customer Service, Team Management, and Product Management. His experience includes effectively communicating with both technical and business audiences to address and resolve issues, thereby enhancing customer satisfaction.