Bradley Berchem
About Bradley Berchem
Bradley Berchem is a Senior Customer Success Manager at Matterport in the San Francisco Bay Area, with extensive experience in customer experience and revenue development roles across various tech companies.
Company: Matterport
Bradley Berchem currently serves as a Senior Customer Success Manager at Matterport, located in the San Francisco Bay Area. He transitioned to this role after spending two years as a Customer Success Manager for the company. During his tenure, he has been responsible for managing a portfolio of enterprise accounts, focusing on customer retention and satisfaction.
Title: Senior Customer Success Manager
As a Senior Customer Success Manager at Matterport, Bradley Berchem is focused on ensuring client satisfaction and retention. His responsibilities include managing enterprise accounts and providing tailored solutions to meet customer needs. Prior to this role, he spent two years as a Customer Success Manager at the same company, where he honed his skills in customer relations and account management.
Previous Roles at Clari and Tesla
Bradley Berchem has held various customer-facing roles at companies like Clari and Tesla. At Clari, he worked as a Senior Revenue Development Representative for six months and as a Revenue Development Representative for nine months. At Tesla, he spent three years as a Customer Experience Specialist III, where he focused on improving customer experience. These roles allowed him to gain extensive experience in revenue development and customer engagement.
Education and Expertise
Bradley Berchem has a diverse educational background. He studied Entrepreneurship/Entrepreneurial Studies at The Wharton School, completing a course titled 'Entrepreneurship: Developing the Opportunity' in 2020. He holds a Bachelor’s Degree in Business Administration and Management from San Jose State University, completed in 2017, and an Associate’s Degree in General Biology from West Valley College, completed in 2015. He also holds a High School Diploma from Christopher High School.
Background in Business Development and Operations
Bradley Berchem has a well-rounded background in business development and operations roles. At Asteelflash, he worked as a Business Development Associate for five months. He also held a position at Zoox in Operations for one year. These roles have provided him with a broad understanding of both business development and operational efficiency across various tech companies.