Ganesh Raghu
About Ganesh Raghu
Ganesh Raghu is the Senior Director and Global Head of Customer Success at Matterport, with over 25 years of experience in the technology industry specializing in customer success and digital transformation.
Current Position at Matterport
Ganesh Raghu is currently serving as the Senior Director and Global Head of Customer Success at Matterport. He operates remotely from Dallas, Texas. In this role, he oversees customer onboarding, adoption, and retention initiatives. His work focuses on enhancing customer satisfaction and improving key metrics such as Net Dollar Retention (NDR), Time to Value (TTV), and Annual Recurring Revenue (ARR).
Previous Role at Dell Technologies
Before joining Matterport, Ganesh worked at Dell Technologies as Director of Customer Success, Cloud Services. During his 11-month tenure, he led efforts in cloud adoption and optimization, ensuring successful customer engagements. His career at Dell was marked by his remote work from Dallas, Texas.
Leadership at Lenovo
Ganesh served as Director and General Manager of Professional Services & Support at Lenovo from 2019 to 2020. He launched and managed the Lenovo Integrated Solution Support program, which aimed to enhance customer support and satisfaction. His leadership at Lenovo was instrumental in driving customer success initiatives.
Experience at Cisco
Ganesh held various significant positions at Cisco over a span of 16 years. From 2007 to 2019, he was the Head of Customer Experience and Professional Services in Richardson, Texas, where he developed and led Cisco Patient Engagement Solutions. Before that, he was a Team Lead in the Optical Networking Group in Bengaluru, India, and served as a Senior Software Engineer in Richardson, Texas.
Educational Background
Ganesh holds an MBA in General Management from Texas McCombs School of Business. He also earned a Master of Science in Computer Science from the University of Missouri-Kansas City and a bachelor's degree in Computer Science and Engineering from the University of Madras. Additionally, he is an AWS Certified Cloud Practitioner.