Génesis Coelho
About Génesis Coelho
Génesis Coelho is the EMEA Customer Support Tech Lead at Matterport, based in London, England.
Title
Génesis Coelho holds the position of EMEA Customer Support Tech Lead at Matterport.
Current Role at Matterport
Génesis Coelho currently works at Matterport as the EMEA Customer Support Tech Lead in London, England. In this role, she manages and mentors a team of customer support engineers. She plays a crucial part in fostering an online support community and collaborates closely with product, engineering, and QA teams to identify and resolve product issues. Additionally, she contributes to building and improving customer support systems and processes and provides valuable feedback and insights to enhance Matterport's offerings and customer satisfaction.
Previous Roles at Matterport
Before becoming the EMEA Customer Support Tech Lead, Génesis Coelho worked as a Senior Customer Support Engineer from 2021 to 2022 and as a Customer Support Engineer from 2019 to 2021, both positions being in London, England. In these roles, she focused on resolving customer issues and enhancing the overall customer experience.
Work Experience Prior to Matterport
Prior to joining Matterport, Génesis Coelho worked at Ocean Network Express as a Regional Service Desk Senior Analyst for 7 months in 2019 and as a Regional Service Desk Analyst for 6 months in 2018 in London, United Kingdom. Before that, she was employed by NYK Group Europe Ltd as a Regional Helpdesk Analyst for 9 months from 2017 to 2018 in London. Additionally, she worked at MSC Mediterranean Shipping Company as a Claims and UAC Analyst for 2 years from 2015 to 2017, as a Logistics Assistant for 2 years from 2013 to 2015, and as a Demurrage Assistant for 1 year from 2012 to 2013, all positions located in Venezuela.
Education and Expertise
Génesis Coelho studied at Universidad 'Alejandro de Humboldt,' where she achieved a Bachelor of International Trade over a span of 5 years, from 2011 to 2016. Her educational background provides a strong foundation in international business practices.