Greg Watkins
About Greg Watkins
Greg Watkins is a Senior Customer Success Manager at Matterport in Sunnyvale, California, with extensive experience in customer success roles at various companies.
Title
Greg Watkins holds the position of Senior Customer Success Manager at Matterport, based in Sunnyvale, California, United States.
Current Role at Matterport
At Matterport, Greg Watkins is responsible for developing customer success playbooks and journeys for over 1000 Tier 3 enterprise customers. He focuses on increasing adoption, decreasing churn, and improving Net Dollar Retention (NDR) for a specific set of customers. Additionally, he played a key role in shaping and creating the customer success community at Matterport to scale the 1:many account approach.
Previous Roles and Experience
Before joining Matterport, Greg worked at Tipalti in various roles, including Manager and Team Lead of Customer Success from 2016 to 2024. He also served as a Customer Success Coach at Catalyst Software for 3 months in 2023. His experience includes positions as a Senior Sales Development Representative at Scuba Analytics and a Sales Development Representative at SLI Systems. Both companies were later acquired by larger firms.
Education and Qualifications
Greg Watkins holds a Bachelor’s Degree in Behavioral Sciences from San Jose State University, completed in 2014. He also earned an Associate’s Degree in Psychology from Evergreen Valley College in 2011. His educational journey began at Evergreen Valley High School, where he completed his general education.
Skills and Technological Proficiency
Greg possesses a robust skill set that includes active listening, effective communication with executive management, and the ability to identify pain points within strategic target accounts. He is proficient in using a variety of tools such as Salesforce, LinkedIn, Yesware, Salesloft, Connect&Sell, Capture, Data.com, Marketo, and others. His expertise extends to both B2B SaaS and Fintech sectors.