Maggie Chien
About Maggie Chien
Maggie Chien is a Customer Support Engineer at Matterport in Sunnyvale, with over 8 years of experience at the company. She has a diverse background in sales, technical support, and account management, and holds advanced degrees in Business Administration and Instructional Technology.
Current Position at Matterport
Maggie Chien has been serving as a Customer Support Engineer at Matterport in Sunnyvale since May 2015. In this role, she is responsible for logging JIRA tickets to engineering and QA teams to highlight customer challenges and prioritize fixes. She also coordinates with cross-functional departments to address billing questions and product/service inquiries. Maggie acts as a single point of contact to ensure prompt resolution of issues for clients and maintains strategic relationships with clients using tact and diplomacy.
Career at FOA as Sales Coordinator
From 2011 to 2015, Maggie Chien worked at FOA as a Sales Coordinator. During her four-year tenure, she gained valuable experience in sales coordination, which likely contributed to her ability to manage client relationships and coordinate with various departments in her subsequent roles.
Previous Role at Mirapath
Between 2009 and 2011, Maggie Chien held the position of Inside Sales Representative at Mirapath. Her responsibilities would have included managing sales activities and supporting the sales team, which added to her expertise in sales and customer support.
Educational Background
Maggie Chien holds an impressive academic background. She earned her MBA in Business Administration and an M.S. in Instructional Technology from Bloomsburg University of Pennsylvania. She also obtained her B.A. in Finance from the University of Oregon. This diverse educational foundation has equipped her with the skills and knowledge necessary for her roles in customer support and sales.
Early Career Experiences
Maggie Chien's career began at Kudonet Online Services, where she served as a Technical Support/Marketing Specialist from 1998 to 2002. She then worked at United Sheet Metal Inc. as an IT Generalist from 2006 to 2007, followed by a role as an Account Specialist at United Microelectronics Corporation (UMC) from 2007 to 2009. These early roles provided her with a solid foundation in technical support, IT, and account management.