Rupsa Das
About Rupsa Das
Rupsa Das is a Senior Business System Analyst at Matterport in Sunnyvale, California, with extensive experience in business analysis and Salesforce integration.
Current Role at Matterport
Rupsa Das is currently employed as a Senior Business System Analyst at Matterport, located in Sunnyvale, California, United States. In this role, she leverages her extensive background to support business system needs and drive strategic initiatives within the company.
Previous Experience at RingCentral
Rupsa Das served as a Business Analyst at RingCentral for one year from 2021 to 2022. During her time at RingCentral, she contributed to various analytical and business support functions, providing essential insights and optimizations for the company's operations in the United States.
Work Tenure at MobileIron
Rupsa Das held multiple positions at MobileIron, starting as a Salesforce Analyst from 2017 to 2018 in Mountain View, California. She then transitioned to the role of Senior Business Analyst, where she worked for four years until 2022. Her responsibilities included managing and enhancing the Salesforce platform, optimizing case distribution, and integrating key tools like Slack and Jira.
Role at Adobe
From 2013 to 2016, Rupsa Das was employed at Adobe in the San Francisco Bay Area as a Salesforce Support Analyst/Salesforce Administrator. In this role, she was responsible for supporting and administering the Salesforce platform, helping to ensure the system met the company's needs and delivering critical business solutions.
Education Background
Rupsa Das holds a Bachelor of Technology (B.Tech.) in Electronics and Communications Engineering from the Institute of Technology and Marine Engineering, where she studied from 2006 to 2010. Prior to that, she completed her Higher Secondary education in Science at Loreto Day School from 2003 to 2005.
Key Implementations and Integrations
Throughout her career, Rupsa Das has led and implemented several key projects including the migration of the Customer community to Lightning in the service cloud, enhancing SLA and entitlement processes, and integrating Slack for SLA notifications. She also integrated Jira with Salesforce for engineering ticket management and optimized search engines on the community using Coveo.