Séréna Smaoui
About Séréna Smaoui
Séréna Smaoui is a Customer Support Engineer at Matterport in London, with a diverse background in customer support, guest relations, and language instruction.
Current Position at Matterport
Séréna Smaoui is currently employed as a Customer Support Engineer at Matterport in London, England, United Kingdom. In this role, she provides technical support and assistance to customers, ensuring they can efficiently use Matterport's products and services.
Previous Experience at Ambie
Before joining Matterport, Séréna Smaoui worked at Ambie as a Product Support Specialist. During her 9-month tenure from 2019 to 2020 in Bermondsey, she was responsible for aiding customers, troubleshooting issues, and enhancing their overall product experience.
Education and Language Skills
Séréna Smaoui holds a BA degree in English and Chinese languages from Université Lumière (Lyon II), which she earned from 2011 to 2014. She studied Foreign Languages and Literatures at Dalian University of Foreign Languages as well, achieving a Bachelor's Degree from 2014 to 2015. Additionally, she holds a Certificat d'études in 'Vie de l'entreprise en Chine' from Ecole Franchino. Fluent in both English and Chinese, she has a deep understanding of cultural challenges in business between China and Western countries.
Background in Customer and Product Support
Séréna Smaoui has acquired extensive experience in customer and product support through various roles. These include positions such as Guest Relations Specialist at Hostmaker, Sales Associate at Harrods, and International Booking Consultant at Student.com. Her roles were focused on customer interactions, problem-solving, and enhancing client experiences.
Internships and Cultural Experience
Séréna Smaoui has participated in several internships that have contributed to her professional and cultural expertise. Notably, she worked as a Marketing and Business Development Intern at KSBC PLC in 2016 and as a Cultural Ambassador at Yabroad in Nantong City, China, where she facilitated cross-cultural understanding. Additionally, she gained teaching and language skills as a Language Assistant at Dalian University of Foreign Languages.