A.Michelle Smith
About A.Michelle Smith
A. Michelle Smith is a Contact Center Manager currently working at Maximus Federal Services, Inc. and General Dynamics.
Current Position at Maximus Federal Services, Inc.
A. Michelle Smith holds the position of Contact Center Manager at Maximus Federal Services, Inc. She began her role in 2018. In this role, she manages contact center operations, ensuring efficient service delivery and overseeing staff performance.
Role at General Dynamics
Since 2009, A. Michelle Smith has been serving as a Contact Center Manager at General Dynamics. In this position, she is responsible for managing the daily operations of the contact center, optimizing customer service processes, and leading a team of customer service representatives.
Experienced Contact Center Manager
A. Michelle Smith brings significant experience in contact center management. With her roles at both Maximus Federal Services, Inc. and General Dynamics, she has developed expertise in overseeing large teams, streamlining contact center processes, and ensuring high levels of customer satisfaction.