Aida Roman
About Aida Roman
Aida Roman is a Dual Customer Service Rep at Maximus, with a background in finance advising and service coordination, based in Riverview, Florida.
Title
Aida Roman holds the position of Dual Customer Service Representative at Maximus. In this role, she supports both Market Place and Medicare lines of business, providing specialized assistance tailored to each sector.
Current Role at Maximus
Since 2019, Aida Roman has been working at Maximus as a Dual Customer Service Representative in Riverview, Florida. She trains customers over the phone on various medical plan options, enhancing their understanding and decision-making. Her responsibilities include handling sensitive personal information with confidentiality, ensuring customer trust and compliance with privacy standards.
Previous Experience
Before joining Maximus, Aida Roman worked as a Service Coordinator at ProCare in Tampa, Florida for 7 months in 2019. Prior to that, she served as a Student Finance Advisor at Florida Career College from 2018 to 2019 and as a Student Finance Representative II at Zenith Education Group in Tampa, Florida from 2011 to 2017.
Education and Degrees
Aida Roman's educational background includes an Associate's Degree in Applied Sciences obtained from NYC Technical College and a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from Shorter University. Both degrees were completed in 1970.