Alexandra D.
About Alexandra D.
Alexandra D. is a Sr. Counselor and Enrollment/Eligibility Specialist at Maximus, with a background in customer service, nutrition assistance, and various roles in the food and beverage industry.
Current Role at Maximus
Alexandra D. currently serves as a Sr. Counselor - Enrollment/Eligibility Specialist at Maximus since 2023 in the United States. In this role, she manages the end-to-end process of case processing, ensuring accuracy and timeliness in final determinations. She also addresses and resolves special requests from clients and quality assurance teams, demonstrating flexibility and a solution-oriented approach. Her responsibilities include conducting in-depth research to ensure project compliance with Service Level Agreements (SLAs) and generating comprehensive reports using Excel and Smart Sheets.
Previous Experience at Maximus
Before her current role, Alexandra D. worked as a Customer Service Representative at Maximus for seven months, from 2022 to 2023 in Hattiesburg, Mississippi. In this capacity, she assisted with Help Desk operations for state-managed systems, ensuring effective communication with consumers via phone and written correspondence.
Professional Background in Various Roles
Alexandra's professional journey includes a variety of roles across different industries. She has served as a Nutrition Assistant at The University of Kansas Health System for 11 months in Kansas City, Kansas, and as an Enumerator for the U.S. Census Bureau in Kansas City, Missouri in 2020. Her experience also spans multiple barista positions, including a Lead Barista role at Fair Grinds Coffeehouse in Greater New Orleans Area and seasonal work at Archives Coffee Company in Kansas City, Missouri Area. Additionally, she held a line cook position at Pêche Seafood Grill in New Orleans, Louisiana.
Educational Background
Alexandra D. is currently pursuing a Bachelor's degree in Computer Science at The University of Southern Mississippi, a program she began in 2023. She has also participated in the StarTalk Russian Program at California State University, Northridge. Alexandra attended the University of New Orleans from 2017 to 2019 and completed her high school education at the Mississippi School for Mathematics and Science from 2015 to 2017.
Skills and Responsibilities
In her various roles, Alexandra D. has developed skills in research, report generation, and customer service. She is proficient in using tools such as Excel and Smart Sheets to create comprehensive reports and provides daily and weekly updates as needed. Moreover, she assists with Help Desk operations, ensuring effective communication with consumers and facilitating the resolution of queries via phone and written correspondence.