Alice Pensado Ayala
About Alice Pensado Ayala
Alice Pensado Ayala is the Director of Operations at Maximus, with over two decades of experience in call center operations and a strong background in customer service and business processes.
Director Of Operations At Maximus
Alice Pensado Ayala has been serving as Director of Operations at Maximus since 2019. Based in Brownsville, Texas, she oversees various operational aspects of the company, ensuring both efficiency and profitability. Her role involves strategic planning, managing daily operations, and leading initiatives that align with the company's objectives.
Senior Manager Roles At Maximus
Before becoming the Director of Operations, Alice Pensado Ayala held multiple senior managerial roles at Maximus. From 2018 to 2019, she was the Senior Manager-Operations, where she focused on optimizing operational processes. Prior to that, she served as the Senior Manager - Training from 2013 to 2018, a role in which she was responsible for developing and implementing training programs to improve employee performance and effectiveness.
Learning And Development Manager At T-Mobile USA
Alice Pensado Ayala worked at T-Mobile USA from 2003 to 2012 in various capacities. Notably, from 2008 to 2012, she served as the Learning & Development Manager in Brownsville, Texas. In this position, she focused on training and development programs aimed at enhancing the skills of employees and thereby improving customer service and operational efficiency.
Customer Service And Operations Management
Alice Pensado Ayala has over two decades of experience in call center operations. She began her career at Convergys as a Customer Service – Operations Manager from 2000 to 2002 in Brownsville, Texas. She has a proven track record of enhancing customer service and achieving company objectives through effective management strategies and operational improvements.
Expertise In Business and Operational Processes
Alice Pensado Ayala is known for her in-depth knowledge of business and operational processes. She employs both strategic and tactical approaches to leadership, focusing on streamlining business operations to ensure profitability. Her ability to develop effective client relations and ensure total customer satisfaction has been recognized throughout her career, making her a valuable asset to the companies she has worked for.