Alice Pensado
About Alice Pensado
Alice Pensado is a Senior Manager of Training at Maximus with extensive experience in call center operations and business process improvement.
Current Role at Maximus
Alice Pensado currently holds the position of Senior Manager - Training at Maximus, located in Reston, Virginia. She has been serving in this role since 2013, contributing significantly to the company's training and development initiatives. With a focus on enhancing the skills and capabilities of the team, she plays a crucial role in improving learning outcomes and operational efficiencies.
Previous Roles at Maximus
Prior to her current role, Alice Pensado worked as a Training Manager at Maximus in 2013. During her 5-month tenure in this position, she was involved in the development and implementation of training programs designed to enhance employee performance and operational effectiveness.
Experience at T-Mobile
Alice Pensado's career at T-Mobile spans multiple roles in Bellevue, Washington. From 2008 to 2012, she served as Learning and Development Manager, guiding initiatives to improve workforce skills and knowledge. Before that, she was the Bilingual Operations Manager from 2005 to 2007, and a Bilingual Coach and Supervisor from 2003 to 2005. In these roles, she was instrumental in fostering bilingual support and enhancing customer service operations.
Role at Convergys
From 2000 to 2002, Alice Pensado held the position of Customer Service Operations Manager at Convergys in Cincinnati, Ohio. In this role, she managed call center operations, providing oversight and direction to ensure high levels of customer service and operational efficiency.
Educational Background
Alice Pensado studied Psychology at the University of Texas at Brownsville, where she earned her Bachelor of Arts degree between 2013 and 2017. She also completed her high school education at Rivera High School, graduating in 1989. Her formal education has provided her with a solid foundation in psychological principles, which she applies in her professional career.