Alice Spencer
About Alice Spencer
Alice Spencer is the Lead Trainer at Maximus, with extensive experience in customer service and training roles across various organizations.
Company
Alice Spencer is currently employed at Maximus as a Lead Trainer. She has held this position since 2020, operating remotely to deliver training solutions.
Title
Alice Spencer holds the title of Lead Trainer at Maximus. In this role, she focuses on developing and implementing comprehensive training strategies and solutions for the company's remote workforce.
Professional Background
Alice Spencer has an extensive background in supervisory and management roles across various industries. Before her current role at Maximus, she was a Direct Sales Supervisor at Spectrum in Kansas City, Missouri. She also worked as a Customer Experience Supervisor at JCPenney and a Customer Service Supervisor/Fleet Manager at HCTD. Earlier in her career, she was a Strategic Account Supervisor/Project Manager at Sprint Nextel and served as a Personnel Specialist with the Department of the Army.
Education and Expertise
Alice Spencer earned a Bachelor of Science in Business Administration, Management, and Operations from Western Governors University in 2023. She also holds an Associate of Arts in Business Administration and Management from Saint Leo University. Throughout her career, she has designed and implemented remote training modules, utilizing platforms such as ZOOM, WebEx, Microsoft Teams, and Adobe Connect. Alice is skilled in analyzing departments to identify training gaps and creating modules to fill those gaps.
Achievements
Alice Spencer has designed and implemented remote training and support programs for agents working with FEMA, North Carolina Unemployment Insurance, North Carolina Enrollment Broker (Medicaid), and the Department of Education. She has also collaborated with senior management to redesign organizational training programs and acted as a subject matter expert in writing technical documentation and standard operating procedures.