Allison Barrant
About Allison Barrant
Allison Barrant is the Supervisor of Workforce Management at MAXIMUS in New York, overseeing a team of analysts and specialists while managing key performance indicators and communication strategies.
Title and Current Role
Allison Barrant is the Supervisor of Workforce Management at MAXIMUS, based in New York, New York. She has held this role since 2019. In her position, she oversees a team of 15 workforce real-time analysts and 1 labor hour specialist. Her responsibilities include developing, analyzing, and monitoring key performance indicators such as service levels, handling times, and absenteeism. Additionally, she is proficient in the workforce management system, Calabrio.
Previous Experience at CITYMD
Before joining MAXIMUS, Allison Barrant worked as a Workforce Systems Analyst at CITYMD from 2017 to 2019. During her 2-year tenure, she was responsible for executing workforce management strategies in New York, New York. Her role involved detailed analysis and system optimization to improve efficiency within the organization's workforce.
Roles at PayPal
Allison Barrant spent 5 years at PayPal from 2012 to 2017 in Hunt Valley, Maryland. She held two positions simultaneously: Real Time Monitoring Analyst and Workforce Management Analyst. In these roles, she was integral in overseeing real-time operations and workforce management, ensuring efficient resource utilization and productivity within the company.
Early Career at eBay
From 2012 to 2017, also in Hunt Valley, Maryland, Allison Barrant worked at eBay as Collections 1, 2, 3. Over her 5-year period, she was involved in various levels of collection activities, contributing to the financial operations of the company.
Education and Academic Background
Allison Barrant attended Morgan State University from 2005 to 2008, where she studied Communications and achieved a degree in Political Science. Prior to that, she completed her high school education at Baldwin Senior High School from 2001 to 2005.