Alyssa Gilmartin
About Alyssa Gilmartin
Alyssa Gilmartin is a Supervisor at MAXIMUS in Pittston, Pennsylvania, managing a team of over 18 Customer Service Representatives. She has extensive experience in administrative and supervisory roles across various companies.
Company
Alyssa Gilmartin is currently employed at MAXIMUS, a company located in Pittston, Pennsylvania, United States. She has been working at MAXIMUS since 2014.
Title
Alyssa Gilmartin holds the position of Supervisor at MAXIMUS. Her role involves managing a team and overseeing various administrative functions.
Past Positions
Before becoming a Supervisor at MAXIMUS, Alyssa Gilmartin worked in various roles at different organizations. She served as an Administrative Support Specialist at MAXIMUS from 2013 to 2014 and as an Office Assistant at STTC in 2013. Additionally, she worked at Penn Foster in Scranton, Pennsylvania Area as a Student Communications Coordinator (2012-2013) and in Quality Assurance (2009-2012). Earlier in her career, she was an Assistant Manager at Finish Line in Wilkes-Barre, PA from 2004 to 2009.
Education and Expertise
Alyssa Gilmartin pursued her higher education at Wilkes University, where she studied Communication Studies and earned a Bachelor of Arts (BA) from 2005 to 2009. Her educational background in communication has been instrumental in her various roles in customer service and administrative support.
Supervisory Responsibilities
In her role as Supervisor at MAXIMUS, Alyssa Gilmartin manages a team of over 18 Customer Service Representatives. She is responsible for scheduling call center training sessions and ensuring staff stays updated on project-related developments. Additionally, she addresses employee relations issues and completes special projects by planning and meeting deadlines.