Amelia Tonner
About Amelia Tonner
Amelia Tonner is a Call Center Customer Service Representative at Maximus with a background in marketing and customer service.
Current Title and Role
Amelia Tonner is currently employed as a Call Center Customer Service Representative at Maximus. Since joining in 2020, she has leveraged her skills in customer service and communication to assist callers remotely. Her role involves providing accurate information and efficient support to ensure caller satisfaction.
Previous Work Experience
Prior to her current role, Amelia Tonner held a variety of positions that helped her develop a diverse skill set. She worked at Royale Concrete as a Marketing Intern for three months in 2019, gaining experience in industry-specific marketing. From 2018 to 2020, she served as Director of Inventory Management and Front Desk Attendant at Buzz Hair Salon in Iowa City, Iowa. Additionally, she worked as a Cocktail Waitress and Bartender at The Summit from 2016 to 2019 and as a Hospital Food Service Worker at UnityPoint Health in Marshalltown, Iowa from 2015 to 2016.
Education Background
Amelia Tonner studied at the University of Iowa, where she pursued a Bachelor of Business Administration (BBA) in Marketing. She completed her degree in three years, from 2016 to 2019. Her education provided her with a strong foundation in business principles and marketing strategies.
Pandemic Response Experience
At the onset of the COVID-19 pandemic, Amelia Tonner worked as a CDC Surge agent. In this role, she handled inquiries related to COVID-19 and documented calls meticulously, adhering to scripted responses. Her efforts contributed to the dissemination of critical information during a period of global uncertainty.
IRS Phone Representative Role
Amelia Tonner also serves as an IRS phone representative. In this capacity, she provides accurate information regarding Economic Impact Payments and offers empathetic support to callers experiencing financial difficulties. This role demands a high level of accuracy and understanding of financial matters.