Andrew Cooper
About Andrew Cooper
Andrew Cooper is the Customer Service Manager for Web Chat at Maximus Federal Services, Inc., with over eighteen years of experience in financial client services and staff supervision.
Current Position
Andrew Cooper is currently serving as the Customer Service Manager, Web Chat at Maximus Federal Services, Inc. He has held this role since 2018. In this position, he is responsible for managing web chat customer service operations, ensuring high levels of efficiency and client satisfaction.
Previous Roles at General Dynamics Information Technology
Before joining Maximus Federal Services, Inc., Andrew worked at General Dynamics Information Technology from 2013 to 2018. He managed customer service channels including web chat, email, and TTY. Located in Lawrence, Kansas, this role spanned five years, during which he handled high-volume accounts and streamlined communication processes.
Financial Services Experience at Boston Financial Data Services
Andrew held key management positions at Boston Financial Data Services between 2004 and 2011. Initially, he served as a Unit Manager for three years, followed by a promotion to Group Manager, a position he held for four years. His work here involved overseeing financial client services and staff supervision in Lawrence, Kansas.
Early Career and Leadership Roles
Andrew began his career at Sallie Mae, taking on multiple roles from 1997 to 2001 including Supervisor, Customer Service and Team Leader, Claims Aversion. Later, he joined DST Systems as a Team Coordinator from 2001 to 2004. His positions were based in Lawrence, Kansas, and focused on customer support and team leadership.
Educational Background
Andrew's educational journey is diverse, spanning various fields and institutions. He holds a Bachelor of Science in General Studies from The University of Kansas, completed in 2016. He also has qualifications in Licensed Practical/Vocational Nurse Training from Kansas City Kansas Community College and a certification in Nursing Assistance from Kansas College of Nursing. His academic background also includes extended studies in Community Health at the University of Kansas over a span of 17 years.