Andrew Duran
About Andrew Duran
Andrew Duran is a Contact Center Manager at MAXIMUS in Rochester, New York, with a background in dance performance and extensive experience in contact center operations.
Company
Andrew Duran currently works at MAXIMUS, a leading provider of business process management and technology solutions. In his role, Andrew contributes significantly to the operations of the contact center in the Rochester, New York area.
Title
Andrew Duran is the Contact Center Manager at MAXIMUS, a position he has held since 2019. Prior to this role, he has progressively advanced within the company through positions including Contact Center Supervisor and Contact Center Team Lead.
Education and Expertise
Andrew Duran holds a Bachelor of Fine Arts in Dance Performance from the State University of New York College at Brockport, which he pursued from 2014 to 2016. He also achieved an Associate of Arts in Dance from El Paso Community College, where he studied from 2011 to 2014. His educational background in dance has informed his discipline and focus in his current professional endeavors in contact center management.
Career Progression
Andrew Duran has demonstrated a steady career progression at MAXIMUS. He started as a Contact Center Team Lead, a role he took on in 2016, before moving up to Contact Center Supervisor in 2017. By 2019, Andrew was promoted to Contact Center Manager, reflecting his proven skills and dedication to improving contact center operations.
Operational Improvements and Compliance
In his role at MAXIMUS, Andrew Duran has significant experience implementing process improvements within the contact center environment. He ensures that the contact center adheres to ISO standards and provides regular updates to senior management on issues related to quality, training, and departmental performance. Andrew is also responsible for the consistent application of laws, regulations, policies, and procedures in the contact center.