Angela Courtney
About Angela Courtney
Angela Courtney is a dedicated customer service professional with over 17 years of experience, currently working at MAXIMUS and General Dynamics Information Technology in Lawrence, Kansas.
Company MAXIMUS
Angela Courtney currently works at MAXIMUS as part of the Pilot Workforce Team in a Dual Tier 1 capacity. Her role involves handling complex tasks within the organization, consistently applying her expertise in customer relations and operational management. She has been contributing to MAXIMUS since 2018, bringing her robust background in customer service to the organization.
General Dynamics Information Technology Role
Angela Courtney holds multiple positions at General Dynamics Information Technology. Currently, she serves as a Pilot Workforce Team - Dual CSR, starting her tenure in 2018. She is also a Customer Service Representative, a role she has maintained since 2017. Previously, she was part of the Pilot Workforce Team as a Tier 1 CSR in 2018 for a brief period of 5 months. Her extensive experience at General Dynamics highlights her adaptability and proficiency in customer service operations.
Previous Employment History
Angela Courtney's work history is diverse and includes several roles across different industries. In 2017, she worked as a Production Specialist at Mycroft AI for 1 month and as a Retail Associate at Hobby Lobby for 4 months. Her earlier experience includes a 6-month stint at General Dynamics Information Technology as a Customer Service Representative. From 2012 to 2016, she served as a CNA/RCNA at Medicalodges of Eudora in Kansas, indicating a strong background in healthcare and patient support.
Education and Expertise
Angela Courtney studied at Wichita Technical Institute, where she completed a program in Medical Billing and Coding with a notable achievement of 95%. Her education has equipped her with specialized skills that have been beneficial across her various roles in customer service and healthcare. This educational background underpins her expertise in understanding and managing complex customer needs.
Customer Service Philosophy
Angela Courtney emphasizes the importance of treating customers as individuals with real problems. She has been providing exceptional customer service for over 17 years, demonstrating a committed approach to customer care. She believes that helping customers is integral to both personal and company growth, showcasing her dedication to customer service excellence.