Angela Secrest
About Angela Secrest
Angela Secrest is a Maximus Call Center Supervisor and Senior Supervisor at Mass Markets with a background in customer service and claims analysis.
Maximus Call Center Supervisor
Angela Secrest is currently a Maximus Call Center Supervisor. She has been in this position since 2021. In this role, Angela has developed and implemented proactive procedures to enhance customer service efficiency. Her responsibilities also include conducting audits and variance analyses to ensure compliance and accuracy in operations.
Mass Markets Senior Supervisor
Angela Secrest is also working at Mass Markets as a Senior Supervisor since 2021. In this capacity, she has demonstrated strong leadership skills and an ability to manage high-performing teams. Angela's role includes overseeing daily operations, ensuring process adherence, and maintaining high customer service standards.
Professional Background in Customer Service and Claims Analysis
Angela has extensive experience in customer service and claims analysis. She worked at Inktel Contact Center Solutions as a Customer Service Specialist in a remote capacity from 2020 to 2021. Prior to that, she was a Senior Claims Analyst at Aliera Companies from 2018 to 2020 in Sandy Springs, Georgia, where she utilized her skills in managing and processing claims. Her background also includes roles at Health Information Design and Wellpoint Anthem, where she served as a Customer Service Representative and Customer Care Advocate, respectively.
Educational Background in Health Care Administration and Health Science
Angela Secrest pursued higher education at South University, where she earned a Master of Public Administration (MPA) in Health/Health Care Administration/Management from 2018 to 2021. She also holds a Bachelor of Science (BS) in Health Science from Columbus State University, which she achieved between 2008 and 2012. Her academic background has equipped her with essential knowledge and skills relevant to health care administration and management.
Expertise in Payroll Processing and Organizational Skills
Angela Secrest is recognized for her expertise in processing payroll and payroll tax reports, contributing to financial accuracy and compliance. She is also acknowledged for her exceptional organizational skills and ability to handle confidential paperwork effectively. Her career includes recognition as a 'Total Quality Customer Service Professional' due to her outstanding performance in customer service.