Ann Grass
About Ann Grass
Ann Grass is the Director of IT Support Services at Maximus, with extensive experience in IT management, disaster recovery, and telecommunications.
Title and Current Role at Maximus
Ann Grass is the Director of IT Support Services at Maximus, a role she has held since 2023 in Albany, New York. Her responsibilities include overseeing IT support and ensuring operational efficiency within the department.
Previous Positions at Maximus
Before becoming the Director of IT Support Services, Ann Grass served as the Senior Manager - Help Desk at Maximus from 2022 to 2023, managing help desk operations for 7 months. Prior to that, she was the Manager - Help Desk from 2014 to 2022, where she led the help desk team for 8 years. These roles involved ensuring smooth operation and management of IT support functions.
Work Experience in IT and Telecommunications
Ann Grass’s career spans multiple roles in IT and telecommunications. She worked at Schenectady County as Voice & Data Communications Administrator from 2010 to 2014, at Northland Communications as Systems Engineer from 2005 to 2009, at Frontrunner Network Systems as Systems Engineer from 2002 to 2005, at NextiraOne as Telecommunications Technician from 1996 to 2002, and at Von Roll ISOLA as IS Support Specialist from 1990 to 1996.
Education and Professional Certifications
Ann Grass studied Computer Information Systems and achieved an AAS from SUNY Cobleskill from 1988 to 1990. She also earned IT certifications from New Horizons in 2009. Ann holds a CCNA certification obtained in October 2009, is CompTIA Network+ certified since July 2009, and has been ITIL Foundations certified since December 2018.
Skills and Expertise in IT Support
Ann Grass has extensive experience with Nortel and Mitel equipment and applications, including VoIP. She possesses strong skills in disaster recovery planning and implementation, specializing in troubleshooting and documentation of processes and disaster recovery procedures. Additionally, she is experienced in training and project management within IT environments.