Anna M Smiarowska
About Anna M Smiarowska
Anna M Smiarowska is a Project Manager at Maximus with extensive experience in training and customer service management.
Current Position at Maximus
Anna M Smiarowska presently serves as a Project Manager at Maximus, starting in 2021. Based in New York, United States, she works to ensure that project goals and objectives align with the strategic and business requirements of the company.
Past Roles at Maximus
Anna M Smiarowska has held several positions at Maximus over the years. She was a Training Manager starting from 2021, facilitating training processes for the organization. Prior to this, she was a Training Supervisor in 2021, a CQA Deputy Program Manager in Training from 2020 to 2021, a Training Manager from 2019 to 2020, and a Senior Training Specialist from 2018 to 2019. Each role was based in New York, New York, where she contributed to improving training and development initiatives within the company.
Previous Employment Experience
Before joining Maximus, Anna M Smiarowska worked at Centers Plan for Healthy Living as a Supervisor of Customer Care from 2012 to 2013 in Staten Island, NY. In 2012, she also served as an NCC Supervisor at Amerigroup in Brooklyn, NY. Her earlier roles include Call Center Supervisor for Customer Satisfaction at Health Plus from 2011 to 2012 and Senior Member Services Representative from 2009 to 2011, both also based in Brooklyn, NY.
Educational Background
Anna M Smiarowska earned a Bachelor of Arts in Psychology from St. John's University, where she studied from 2003 to 2007. Her educational background has equipped her with a strong foundation in psychological principles, which she applies in her professional roles.
Professional Expertise
Anna M Smiarowska excels at integrating industry best practices into daily operations to enhance performance and customer satisfaction. She focuses on representative development through individual and group coaching informed by quality analysis. Utilizing a creative approach, she delivers innovative solutions that address strategic and business needs. Her leadership style is encouraging, enabling her to build rapport and inspire her team. Anna thrives in high-pressure and challenging environments, which contributes to fostering a motivated and productive workforce.