Aretha Alejos
About Aretha Alejos
Aretha Alejos is a Strategic Operations Analyst at MAXIMUS with extensive experience in workforce management and data analysis.
Strategic Operations Analyst at MAXIMUS
Aretha Alejos has been contributing as a Strategic Operations Analyst at MAXIMUS from 2019. She has been instrumental in implementing systems that have helped achieve key organizational goals. Based in the Dallas/Fort Worth Area, her work at MAXIMUS includes leveraging her expertise in eWorkforce Management applications such as Aspect and Verint to optimize operational efficiencies.
Previous Role at Bayview Loan Servicing
Before joining MAXIMUS, Aretha Alejos worked at Bayview Loan Servicing, LLC from 2017 to 2019 as a Contact Center Forecaster/Capacity Planning Analyst in Bedford, TX. During her tenure, she focused on workforce management to ensure that the contact center met operational demands efficiently.
Assistant Vice President at Bank of America
From 2012 to 2017, Aretha Alejos served as Assistant Vice President, Consumer Product Strategy Analyst II at Bank of America in the Dallas/Fort Worth Area. In this role, she was responsible for developing and implementing strategies to enhance consumer products and services, significantly contributing to the bank's customer experience improvements.
Education Background
Aretha Alejos possesses a Bachelor's degree in Accounting from the University of Phoenix, which she earned between 2016 and 2019. Additionally, she studied Computer Science at The University of Texas at Arlington from 1998 to 2000, achieving a GPA of 3.78. Her educational experience has equipped her with a solid foundation in both technical and analytical skills.
Technical Expertise and Skills
Aretha Alejos holds extensive knowledge of eWorkforce Management applications including Aspect, Noble ShiftTrack, Verint, and IEX. She is also proficient in report development using the Business Objects (BOXI) platform. Moreover, she has intermediate knowledge of data mining applications such as SQL Server Management Studio, making her adept at handling complex data and deriving actionable insights.