Aubrein De Leon
About Aubrein De Leon
Aubrein De Leon is a Customer Service Team Lead at Maximus with extensive experience in customer service, insurance, and pharmacy technology.
Current Position at Maximus
Aubrein De Leon holds the position of Customer Service Team Lead at Maximus since 2022. In this role, De Leon is responsible for managing and leading a team of customer service representatives. The focus is on enhancing productivity and efficiency within the department. This is in line with De Leon's extensive experience in customer service and management roles across different organizations.
Previous Experience at TELUS International
Before joining Maximus, Aubrein De Leon worked as a Customer Service Representative at TELUS International in Folsom, California from 2021 to 2022. De Leon spent 11 months in this role, contributing to customer service operations and gaining valuable experience in handling customer inquiries and issues.
Education
Aubrein De Leon holds a Bachelor of Business Administration (BBA) degree in Accounting and Business/Management from Bellevue University, completed between 2016 and 2019. Additionally, De Leon earned an Associate of Science (A.S.) degree in Pharmacy Technology from Heald College-Roseville between 2010 and 2012. This educational background has equipped De Leon with a strong foundation in business management and technical skills in the field of pharmacy technology.
Roles in Healthcare and Insurance
Aubrein De Leon has substantial experience in the healthcare and insurance sectors. De Leon worked as a Life Insurance Specialist at National Life Group for two years from 2020 to 2022, and as a Patient Advocate at Sutter Shared Services from 2019 to 2020. Additionally, De Leon served as a licensed and certified pharmacy technician, demonstrating versatility and expertise in multiple healthcare-related roles.
Leadership and Team Management
Aubrein De Leon has demonstrated exceptional leadership and team management skills throughout their career. At Practi-Cal, De Leon streamlined departmental procedures and led teams of over 65 members, significantly enhancing productivity and efficiency. This experience highlights De Leon's capabilities in team leadership and operational improvement, which are critical in their current role at Maximus.