Avery Ross, MBA
About Avery Ross, MBA
Avery Ross, MBA, is the Call Center Operations Manager at Maximus, overseeing 19 teams and 360 employees in Reston, Virginia.
Title
Avery Ross serves as the Call Center Operations Manager at Maximus. In this role, they oversee the operation and performance of the call center.
Company
Avery Ross is currently employed at Maximus, a well-known company based in Reston, Virginia, United States. Maximus is recognized for its focus on call center operations and customer service solutions.
Education and Expertise
Avery Ross has a solid educational background with a Master of Business Administration (MBA) in Management from Strayer University, obtained between 2015 and 2017. Additionally, they hold a Bachelor of Business Administration (BBA) in Operations Management and Supervision from Ashford University, earned from 2010 to 2014.
Background
Avery Ross has extensive experience in financial aid and credit card services prior to their current role. Previously, they worked as Director of Financial Aid at Arizona College (2020-2021), Senior Student Financial Advisor at Florida Career College (2019-2020), and Director of Financial Aid at Medical Prep Institute (2015-2019). Additional roles included Senior Financial Aid Officer at South University (2011-2014) and roles at Everest University Online, FIS - Fidelity Information Services, and Citi-Card Services.
Achievements
In their current role at Maximus, Avery Ross leads a team of 19 teams and 360 employees. They ensure compliance with ISO standards and contractor requirements, provide remote supervision including coaching and mentoring, and set performance goals to drive growth. They determine department objectives that align with company initiatives, demonstrating their ability to lead and manage complex operations.