Betsy Trosko
About Betsy Trosko
Betsy Trosko is a Supervisor at MAXIMUS with over 20 years of experience in management, including roles at GENPACT LLC, CVS Caremark Corporation, CIGNA, and Sallie Mae.
Current Position at MAXIMUS
Betsy Trosko is currently employed at MAXIMUS as a Supervisor. She has been in this role since 2013, bringing over a decade of experience to the table. Her responsibilities include ensuring a safe and secure work environment through recruitment, selection, orientation, and training of employees. Betsy is also involved in the development of personal growth opportunities for administrative staff, aiming to enhance the overall quality of programs and services offered by the organization.
Previous Experience at GENPACT LLC
Betsy Trosko worked at GENPACT LLC from 2007 to 2012 as a Manager. During her five-year tenure, she managed multiple projects which included budgeting and administrative tasks. She utilized her process improvement knowledge, certified by her Green Belt training and testing, to enhance operational efficiencies and client-focused initiatives.
Role at CVS Caremark Corporation
Betsy Trosko held the position of Supervisor Mailroom and Order Entry at CVS Caremark Corporation from 2003 to 2007 in Wilkes Barre, PA. In this role, she was responsible for managing order entries and mailroom operations. This position cemented her expertise in administrative management and further developed her skills in client services and call center management.
Managerial Duties at CIGNA
From 2000 to 2003, Betsy Trosko served as a Manager / Provider Liaison at CIGNA in Moosic, PA. She liaised with healthcare providers and ensured efficient communication and service delivery. Her managerial duties included the development and implementation of procedural improvements to enhance service quality and operational efficiency.
Long-Term Service at Sallie Mae
Betsy Trosko started her career at Sallie Mae, where she worked as a Manager for 12 years from 1988 to 2000 in Wilkes Barre, PA. This long-term role provided her with extensive experience in project management, administration, and call center management. Her responsibilities included recruiting, training, and developing staff while ensuring financial objectives were met by anticipating requirements and analyzing variances.
Expertise in Process Improvement
With over 20 years of experience in managerial roles, Betsy Trosko has developed significant expertise in process improvement methodologies. She is Green Belt trained and tested, reflecting her proficiency in techniques designed to streamline operations and enhance efficiency. Her background includes improving program and service quality by devising new applications and updating procedures.