Brenda Flores
About Brenda Flores
Brenda Flores is a Call Analyst & Support at Maximus with a diverse background in finance, hospitality, and customer service, including roles in translation and leadership.
Current Role at Maximus
Brenda Flores is currently working as a Call Analyst & Support at Maximus, a role she has held since 2021. Based in Dallas, Texas, Brenda's responsibilities likely include analyzing call data, providing customer support, and assisting in optimizing call center operations. Her skills in leadership and customer support bolster her contributions to the team.
Professional Experience in Finance
Brenda Flores has extensive experience in the financial services industry, specifically during her tenure at PLS Financial Services. From 2019 to 2021, she served as a Customer Service Representative (CSR) and was later promoted to Shift Supervisor, a role she held from 2020 to 2021. Her work in Dallas, Texas, involved handling customer queries, managing shifts, and maintaining operational efficiency.
Background in Hospitality
Brenda Flores has held various roles in the hospitality sector, including positions at Holiday Inn Express and Holiday Inn Westbury. In 2019, she worked as a Loyalty Champion at Holiday Inn Express in Mesquite, Texas for three months. Prior to this, she was a Front Desk Agent at Holiday Inn Westbury from 2017 to 2018, where she managed guest check-ins and provided exceptional customer service.
Translation and Education Background
In 2017, Brenda Flores worked as a Translator for Private MA, MSW, LCSW, PsyD, JD / NYS Clinical Social Worker in Manhattan, New York. This role involved translating documents and communications, showcasing her language proficiency. Brenda's educational journey at Nassau Community College resulted in a Liberal Arts and Sciences/Liberal Studies diploma, completed over six years from 2014 to 2020. Additionally, she gained practical experience as a Work Study Student at the college from 2014 to 2015.