Brian Bailey
About Brian Bailey
Brian Bailey is the Eligibility Specialist Team Lead at MAXIMUS, with extensive experience in customer service and team supervision.
Company
Brian Bailey is currently working at MAXIMUS as an Eligibility Specialist Team Lead. He started in 2019 and is based in the Greater Chicago Area.
Title
Brian Bailey holds the position of Eligibility Specialist Team Lead at MAXIMUS. His role involves overseeing eligibility determinations and ensuring service levels are maintained.
Professional Experience
Before joining MAXIMUS, Brian Bailey had a diverse career path in customer service and supervision. He worked as a CSR Supervisor at BlueDot Safes in Hammond, IN, for 10 months from 2018 to 2019. Prior to that, he served as a Residential Care Supervisor at Pangea Properties in 2018 for 5 months. His longest tenure was at Cintas, where he held several roles including Customer Service Advocate Supervisor from 2012 to 2017, Order Fulfillment Supervisor from 2009 to 2012, and Customer Service Representative from 2007 to 2009.
Education and Expertise
Brian Bailey earned his Bachelor's degree in General Communication from Alcorn State University, where he studied from 1987 to 1992. He has extensive expertise in evaluating and maintaining daily quality assurance for advocates, training new hires on systems and department procedures, and managing a team of 10-15 customer service representatives.
Background in Customer Service
Brian Bailey has a strong background in customer service, particularly in handling escalations and resolutions. His supervisory roles at different firms have equipped him with the skills necessary for managing teams and ensuring customer satisfaction.